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Careers
They Provide Comfort For All Family MembersShe arrived at the Lehigh Valley Hospital–Muhlenberg emergency department (ED) unresponsive, her 4-month-old baby and significant other by her side. They all needed help, and Kathy Herron-Buttillo, R.N., Erin Colley, R.N., Sheila Green, administrative partner, and Rose Liggio, technical partner, provided it–-and more. “The patient’s significant other was so distraught, he had trouble caring for the baby,” nursing supervisor Gloria Hamm, R.N., says. The ED was packed, but colleagues went out of their way. They put the infant in a crib, changed diapers, obtained formula and calmed the infant until family members arrived. ED staff called the patient’s siblings and parents, explained the situation and made sure the family had proper contact information if there were any questions. “The staff’s ability to empathize allowed them to deliver better care,” Hamm says. “They offered their services to family members there, as well as family desperately trying to get to their loved one.” This page last updated 2/12/08 04:08 PM
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